Tuesday, July 27, 2010

Q & A sessions

Welcome to Jewellery Tales!

•How long does it take to receive my orders?
-1 to 3 business working days.

•I need the items urgently. Can post it to me ASAP?
-Yup Yup, call Miss JT @ 98418860 straight and proceed to made payment quickly.
Please do not SMS

•Can I request for Self Collection?
-Sorry, currently only by post available. No meet up.

•Can  I request to exchange for the items seems a bit different such as quality or colour tone or workmanship?
-Sorry, but no. Please kindly read through our Shipping guides.

•Do you do wholesales?
-Yes, all nationality are welcome. Please kindly contact Miss JT.

Can I exchange the items because the rings, necklace, etc does not fit me?
-Very sorry, No exchangeable once items sold out. All dimensions, sizes and item weight is provided.

•Can I request for refund after payment made?
-Sorry, no refund after payment made. Thank you for the understanding.

•Can sell me cheaper?
-Sorry my dear, we have given you the best price. We earn very little only. Hoped for your understanding.

•My items still not received.
-Registered mail is highly recommended because they have tracking number. We are not responsible for any loss or damages for customer opting Normal FREE Postage.

•Why is your address not written at the back of the envelope?
-For my safely, I can’t provide my home address, you have already received your items don't you? I really do hope for customers understanding.

Still unsure? Please contact

In charge: Miss JT
Email: jewellerytales@hotmail.com